To place your order please register for a salon account or email us at email@example.com Payments can be made by Visa, MasterCard, or bank deposit. All credit card holders are subject to validation checks and authorization by the card issuer.Upon payment being cleared your order will be processed immediately.
We understand it can be difficult to colour match online, so we always recommend you purchase a colour wheel first. If you receive your hair extension set and are in any way disappointed, please contact us. Once the hair is removed from its original packaging we are unable to accept a return for hygienic reasons. If you have been authorised to return a product it must be return in its original box and in the same condition in which it was received. If an item is returned with signs or wear or tampering the item will be returned to you and no refund will be issued.
If hair has been cut or coloured/altered in any way returns cannot and will not be accepted under any circumstances. Whilst our Russian hair extensions can be coloured, we offer no warranty or guarantee on hair that has been coloured after receiving Do so at your own risk.If we are refunding your purchase for any reason only a refund of the purchase price will be issued. Postage costs are non-refundable and return postage is at the expense of the purchaser. If you are unsure of a colour please purchase a colour wheel or one of our consultants can make recommendations if you email several clear photos of your natural hair.
If you have received an extension set and which to exchange colours and haven’t removed from the original packaging, please contact us. If the replacement set is in stock it will be dispatched within 48 hours of taking return of the original set.
All orders are processed within 24 hours. All orders are sent via tracked courier, and unless express shipping is selected can range between 1-6 business days depending on your location. Any orders placed on a weekend will be processed on the Monday. Our Customer Service team are available Monday- Friday from 8am – 5pm AEST. Please email us
firstname.lastname@example.org if you have not received your order after 5 business days.